Frequently Asked Questions

How long is it?

Rapunz’ull is approximately 75 minutes long, with no interval.

Who is it suitable for?

Rapunz’ull is a family show suitable for all ages. Any child requiring a seat requires their own ticket, however babes in arms are welcome. All children under the age of 18 must be accompanied by an adult.

The late-night shows (see below) are strictly 18+ and ID may be required.

What’s the difference between the family and late-night shows?

Our late-night version is for adults only, a chance to leave the kids at home and enjoy a Christmas night out with your supposedly grown up mates. The script is the same, except we sprinkle far more risqué jokes and ad libs in there, the likes of which are not suitable for younger ears.

What time does the show start?

Start times vary, but are listed on the show pages for the family and late-night performances, as well as the ticket booking pages. Please check your tickets after purchase if you have any doubts.

When do doors open?

Doors open 60 minutes before the advertised start time. Social will be serving refreshments and Costanza’s pizza pre-show. Please make sure you arrive at the venue in good time for the performance so that you can get comfortable for the show. Seating is unreserved and we kindly ask that you fill the venue from the front.

Where is the venue?

Social is approximately halfway down Humber Street in Hull’s Fruit Market, next to Humber Street Gallery.

Where can I park my car?

The Fruit Market multi-storey car park is the nearest car park, accessed from Blackfriargate. The postcode for your satnav is HU1 1AW. There is also some free, but very limited on-street parking in the Fruit Market area.

Do we have specific seats?

No, our seating is unreserved. We ask you kindly to fill seats from the front. There is no restricted view seating in the venue – all audience members will be able to see the performers on stage.

Do you have any booster seats?

Sadly not, but you are welcome to bring a cushion.

Does the venue have wheelchair access?

Yes. If you have any specific needs please contact us ahead of your visit.

Please note wheelchair spaces are limited and must be booked in advance by contacting Hull Truck Theatre directly, after purchasing a Disabled ticket. Hull Truck Theatre are providing box office services for this production.

Can I reserve seats for the BSL performances so I can see the interpreter?

Yes. A separate BSL ticket is available for BSL-interpreted performances.

Do you have free carer tickets?

Yes. We have a limited number of free, no-questions-asked, additional tickets for audience members who require an essential companion. To claim the ticket, please add both a disabled and standard ticket to your basket, then apply the essential companion discount code on the Event Summary ‘Basket’ page. This will then convert the standard ticket to a free one.

Do you have family tickets?

We are discontinuing the family ticket this year, instead keeping prices across all tickets as low as possible. However, there will be a one week-only Friends and Family offer to save £5 on four tickets, available from 11-18 October.

Are there refreshments?

Yes. Social will be selling soft drinks, sweets and ice cream, plus pizza by Costanza’s. Social accepts both cash and card and Costanza’s is card only.

Is there a bar?

Yes. Social stock a variety of beers, wines and spirits.

Can I store my buggy or pram?

Yes, however space is limited.

Is there a breakout area?

Yes, there is a quieter space in the bar area, however this is not a separate room.

Is there a relaxed performance?

All of our performances are relaxed in so far as noise and movement are welcome in the audience throughout. We do not have a quiet relaxed performance, but we do have a limited number of ear defenders to borrow.

Can I buy tickets on the door?

Yes, provided the performance has not sold out in advance. Please check Middle Child social media accounts on the day of the performance for updates on sold out shows.

Covid 19: Are you social distancing?

These performances will not be socially distanced.

Covid 19: What measures are you taking?

We are kindly asking audiences to take a lateral flow test (LFT) before attending, for peace of mind, and to wear a mask during the show.

We will not be asking for proof of a test or enforcing mask wearing, at this moment in time, however we trust that audience members will follow these measures to help protect performers, the show itself and other panto goers.

In return, we are testing every day during rehearsals and performances and are using an understudy, in case of sickness among the cast. The venue is ventilated and Social will maintain a high level of cleanliness throughout the run.

You can read more about these measures in our blog post from 28 November.

You can find the most up to date regulations on the government website. We ask that you do not attend if you are showing symptoms.

Covid 19: Do we have to wear masks?

Yes. Following new government measures announced on 8 December, mask wearing is now mandatory in indoor public venues, including theatres.

Covid 19: What happens if I can’t attend because of a positive test or illness?

If you or a member of your party are unwell and unable to attend a performance, please contact the Box Office (Hull Truck Theatre) up to 1 hr before the performance starts to discuss options, including exchanging your tickets for an alternative performance.

Please note: the Box Office closes at 5pm each day.

Covid 19: What happens if a show is cancelled?

If a performance is rescheduled or postponed your tickets will automatically be transferred to the new time and date. Should this not be suitable tickets can be exchanged to an alternative date, for an online stream (if available), gifted as solidarity tickets or a full refund given. See our terms and conditions for more details.

Are you collecting for charities again this year?

Yes. This year we are collecting for our charity and community tickets fund, so that we can share tickets with people who otherwise wouldn’t be able to see a Christmas show. You can also contribute to this fund through purchasing a solidarity ticket when buying your tickets.